Joey Mama - Shipping and Returns Policy
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Fast & Free Shipping Over $120 | Afterpay Available

Shipping & Returns

Shipping & Handling 

Please allow 2 business days for your order to be posted.

Standard & Express shipping offered within Australia at Australia Post prices.

COVID - There is currently extreme delays with deliveries via AusPost. We do our best to get your orders posted ASAP.  And while we wish we could control the delivery service, these delays are unfortunately out of our control We appreciate your understanding and patience during these times.

Express Post parcels will still be accepted and prioritised first for delivery by Australia Post. However next day delivery cannot be confirmed nor can delivery times, please expect an increase in delivery times.

Returns

We are happy to offer refunds on all purchases providing the product is returned in unused and unwashed condition. We DO NOT offer refunds for Change of Mind.

Return postage is at buyers’ expense. 

To arrange a refund, please contact us within 7 days of receiving your purchase, the item must be received back to us within 14 days.

AFTERPAY RETURNS

If you paid for your order via Afterpay, 6% of your order price will be deducted from the refund.

Warranty / Faulty Items

If you receive a faulty or damaged item, we will provide you with a replacement (where available) or a full refund of the purchase amount, provided the item is returned within a reasonable time (up to 12mths maximum from the date of purchase, return time frame is dependent on the product, issue, wash and wear - in accordance with Australian Consumer Law), with proof of purchase from our online store and you are the original purchaser. 

If your item is within Warranty and is deemed faulty, the item must be returned to us for inspection before a replacement or refund will be processed.

If you have any questions, please don’t hesitate to contact us!

Madison & Georgia x

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