Joey Mama - Shipping and Returns Policy
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🎊 EOFY SALE 🎊 - SAVE 20% with code EOFY at checkoutFree Shipping over $120 *

Shipping & Returns

Shipping & Handling 

Please allow 2 business days for your order to be posted. Occasionally longer during sale periods or promotions. 

Standard Shipping - $10 
Express Shipping - $15
Free Shipping on orders over $120*

* Free Shipping does not apply on Gift Boxes. Pricing for Gift Boxes Shipping below

Standard Shipping - $12
Express Shipping - $16



All orders are sent via Australia Post.

COVID - There is currently delays with deliveries via AusPost. We do our best to get your orders posted ASAP.  And while we wish we could control the delivery service, these delays are unfortunately out of our control We appreciate your understanding and patience during these times.

Express Post parcels will still be accepted and prioritised first for delivery by Australia Post. However next day delivery cannot be confirmed nor can delivery times, please expect an increase in delivery times.

Returns

We want you to be completely happy with your purchase, if you are not, we can offer you store credit on all purchases providing the product is returned in unused and unwashed condition and original packaging is not damaged. We DO NOT offer returns for change of mind.

Return postage is at buyers’ expense and we recommend you post with tracking. Your item is considered your responsibility and a return will not be processed until the item arrives back to us.

To arrange a store credit, please contact us within 14 days of receiving your purchase, the item must be received back to us within 14 days of arranging the return. If you are outside these time frames, your return will not be accepted.

AFTERPAY RETURNS

If you paid for your order via Afterpay, 6% of your order price will be deducted from the store credit.

Exchanges

We do not provide exchanges, we recommend contacting us to arrange returning the item (return postage is at buyers’ expenseand purchasing the correct item. 

To arrange an exchange, please contact us within 14 days of receiving your purchase, the item must be received back to us within 14 days.

Warranty / Faulty Items

If you receive a faulty or damaged item, we will provide you with a replacement (where available) or a full refund of the purchase amount, provided the item is returned within a reasonable time (up to 12mths maximum from the date of purchase, return time frame is dependent on the product, issue, wash and wear - in accordance with Australian Consumer Law), with proof of purchase from our online store and you are the original purchaser. Please view our mug breakage policy here

If your item is within Warranty and is deemed faulty, the item must be returned to us for inspection before a replacement or refund will be processed.

If you have any questions, please don’t hesitate to contact us!

Madison & Georgia x

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